At 369ph, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a 369ph player in the Philippines.
Every piece of data transmitted between your device and the 369ph platform is protected by 256-bit SSL encryption — the same standard used by BPI and BDO online banking in the Philippines.
369ph players have the right to access, correct, and request deletion of their personal data at any time. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
369ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 369ph platform.
All 369ph player data is stored on secure, access-controlled servers. We apply strict internal access policies — only authorized personnel with a legitimate operational need can access your data.
When you transact via GCash or PayMaya, 369ph only receives confirmation of payment — we never store your GCash PIN, PayMaya password, or full payment credentials on our servers.
You can opt out of 369ph marketing communications at any time — via your account settings, by replying STOP to any SMS, or by contacting our support team. Opting out will not affect your account access.
This Privacy Policy ("Policy") describes how 369ph ("369ph," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "you," "your") who access or use the 369ph online casino and sports betting platform, including the 369ph website, mobile platform, and all associated services.
369ph takes the privacy of its players seriously. Whether you're logging in from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, you deserve to know exactly how your personal data is being handled — and this Policy is our commitment to that transparency.
This Policy should be read alongside the 369ph Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. If you have any questions about this Policy, please contact us at [email protected] before using the platform.
For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection regulations, 369ph acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, 369ph determines the purposes and means of processing your personal data.
369ph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the 369ph DPO at [email protected] with the subject line "Data Privacy Enquiry."
369ph collects the following categories of personal data from its players:
The following table summarises the main categories of data collected and their primary purposes:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity & Contact | Account registration, customer support, legal compliance | Duration of account + 5 years |
| KYC Documents | Age & identity verification, AML compliance | Duration of account + 5 years |
| Financial Data | Payment processing, fraud prevention, AML compliance | Duration of account + 5 years |
| Gaming & Behavioural | Service delivery, responsible gaming monitoring, personalisation | Duration of account + 2 years |
| Technical & Device | Security, fraud detection, platform optimisation | 13 months from collection |
| Communications | Customer support, dispute resolution, quality assurance | 3 years from last interaction |
369ph collects personal data through the following means:
The majority of the personal data 369ph holds about you is provided directly by you when you: register for a 369ph account; complete KYC verification; make a deposit or withdrawal; contact 369ph customer support; participate in a promotion or survey; or update your account profile settings.
When you access the 369ph platform, certain technical and device data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, browser type, device identifiers, and session activity. See Section 8 for full details on our use of cookies.
369ph may receive personal data about you from the following third-party sources:
369ph uses your personal data for the following purposes:
369ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
Processing is necessary for the performance of the contract between you and 369ph — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
Processing is necessary for 369ph to comply with its legal and regulatory obligations, including KYC and AML requirements, age verification (21+), and reporting obligations to relevant Philippine authorities.
Processing is necessary for the legitimate interests of 369ph, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided that such interests are not overridden by your rights and interests.
Where 369ph relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact us at [email protected] or update your preferences in your account settings.
369ph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
369ph engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually bound to process your data only on 369ph's instructions and in accordance with applicable data protection law.
369ph may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
Where a player has activated a self-exclusion or has been identified as at risk, 369ph may share limited data with responsible gaming support organisations to facilitate access to help and support services.
In the event of a merger, acquisition, or sale of all or part of 369ph's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or a prominent notice on the 369ph platform.
369ph uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the 369ph website. Cookies help us recognise your device, maintain your session, and understand how you use the platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the 369ph platform and may prevent you from accessing certain features, including your account.
369ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods applicable to each category of data are set out in the table in Section 3.
When your 369ph account is closed — whether at your request or by 369ph — your personal data will be retained for a minimum of five (5) years from the date of account closure to comply with AML regulations and applicable Philippine law. After the applicable retention period has expired, your personal data will be securely deleted or anonymised.
Where data is retained solely for legal compliance purposes following account closure, it will be stored in a restricted-access archive and will not be used for any other purpose.
369ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 369ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 369ph:
To exercise any of the above rights, please contact the 369ph Data Protection Officer at [email protected] with the subject line "Data Privacy Request." 369ph will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.
The 369ph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 369ph does not knowingly collect personal data from individuals under the age of 21.
If 369ph becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds deposited will be returned to the originating payment method. If you believe that a minor has registered on the 369ph platform, please notify us immediately at [email protected].
The 369ph platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or responsible gaming support organisations. 369ph is not responsible for the privacy practices of these third-party sites and encourages you to review their respective privacy policies before providing any personal data.
The inclusion of a link to a third-party site on the 369ph platform does not constitute an endorsement of that site or its privacy practices by 369ph.
369ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, 369ph will notify registered players via email and/or a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the 369ph platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 369ph handles your personal data, please contact us through any of the following channels:
For complaints that have not been resolved to your satisfaction by 369ph, you may escalate your concern to the National Privacy Commission of the Philippines.
Play with confidence at 369ph — your data is protected, your rights are respected, and our team is available 24/7 Philippine Standard Time.